Matthew Lau
Strategic Operations Leader
I'm an operations leader with a decade of experience helping high-growth companies scale smarter and faster. I’ve led teams and built systems at Meta’s Reality Labs and multiple venture-backed startups, most recently as VP of Operations at an AI company where I grew the team, streamlined processes, and aligned strategy to drive rapid expansion.
Experience
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→ VP of Operations
(Jul 2023 - Nov 2024)
(Jan 2022 - Jul 2023)
→ Advisor
Dynamo AI (YC W22) focuses on developing end-to-end secure and compliant generative AI infrastructure that runs in any on-premise or cloud environment and is backed by investors like Canapi, Nexus Venture Partners, Liquid 2 Ventures, and SOMA Capital.
While the co-founders were completing their PhDs at MIT, I supported their initial growth and development through incorporation and Y-Combinator. Upon completing a $15M Series A fundraise, I led the expansion of our global workforce from 11 to 51 FTEs across 7 countries, secured SOC2, ISO 27001, and GDPR certifications, and drove 3x revenue growth to $1M+. During my tenure we secured contracts with companies like Lenovo, Experian, Booz Allen, and Army xTech.
While the co-founders were completing their PhDs at MIT, I supported their initial growth and development through incorporation and Y-Combinator. Upon completing a $15M Series A fundraise, I led the expansion of our global workforce from 11 to 51 FTEs across 7 countries, secured SOC2, ISO 27001, and GDPR certifications, and drove 3x revenue growth to $1M+. During my tenure we secured contracts with companies like Lenovo, Experian, Booz Allen, and Army xTech.
→ Product Data Operations
(Jan 2022 - Jul 2023)
Meta's Reality Labs is dedicated to developing cutting-edge virtual and augmented reality technologies, including products like Quest headsets and Ray-Ban smart glasses.
In addition to leading the Natural Language Understanding (NLU) and Knowledge Graph (KG) programs for interactive AI on wearables, I supported global workforce management and financial reporting to ensure scalable growth and efficient resource management across all Reality Labs AI teams.
In addition to leading the Natural Language Understanding (NLU) and Knowledge Graph (KG) programs for interactive AI on wearables, I supported global workforce management and financial reporting to ensure scalable growth and efficient resource management across all Reality Labs AI teams.
→ Director of Business Operations
(Jul 2023 - Nov 2024)
(Jan 2022 - Jul 2023)
→ Growth
Lumi (YC W15), now a Narvar company, is an online marketplace for packaging and is backed by investors like Homebrew, Spark Capital, and Forerunner Ventures.
In 2018, as Chief of Staff, I had the opportunity to plan and execute various strategic projects with Jesse Genet (CEO). Working alongside our expanding leadership team, I implemented and developed our ATS, CRM, and ERP systems as well as produced workflows for our evolving homegrown software. In 2020, I focused on developing our Growth team and sales systems to achieve $5M+ in ARR, servicing some of the world’s leading ecommerce brands like Curology, Glossier, Bombas, and Tuft & Needle. In addition to being client-facing, I maintained responsibility for all sales reporting and analysis, authored our sales playbook, and developed and maintained our revenue forecast models. In 2021, I assumed responsibility over the organization’s business operations and analytics. In addition to financial and operational reporting across the organization, I also led the development of sales and support functions specifically for our self-service membership options. Within this role, I executed the research and analysis for a pending fundraising round and resumed responsibility for the end-to-end development and administration of our Salesforce CRM.
In 2018, as Chief of Staff, I had the opportunity to plan and execute various strategic projects with Jesse Genet (CEO). Working alongside our expanding leadership team, I implemented and developed our ATS, CRM, and ERP systems as well as produced workflows for our evolving homegrown software. In 2020, I focused on developing our Growth team and sales systems to achieve $5M+ in ARR, servicing some of the world’s leading ecommerce brands like Curology, Glossier, Bombas, and Tuft & Needle. In addition to being client-facing, I maintained responsibility for all sales reporting and analysis, authored our sales playbook, and developed and maintained our revenue forecast models. In 2021, I assumed responsibility over the organization’s business operations and analytics. In addition to financial and operational reporting across the organization, I also led the development of sales and support functions specifically for our self-service membership options. Within this role, I executed the research and analysis for a pending fundraising round and resumed responsibility for the end-to-end development and administration of our Salesforce CRM.
→ Chief of Staff
(Mar 2018 - Jan 2020)
→ Director of Maintenance & Operations
(Dec 2016 - Jul 2017)
(Sep 2015 - Dec 2016)
→ Operations Manager
Cribspot (YC W15) is an online platform for renters and property managers that streamlines finding and leasing off-campus housing in student markets, backed by Huron River Ventures and Hyde Park Venture Partners.
After participating in Cribspot’s initial internship program in 2014, I joined as an Operations Manager in 2015 and was promoted to Director of Maintenance & Operations in 2016. My primary responsibilities included leasing operations, inventory management, property maintenance program management, and market expansion. By 2017, we managed 100+ properties for 70+ clients in 3 student rental markets.
After participating in Cribspot’s initial internship program in 2014, I joined as an Operations Manager in 2015 and was promoted to Director of Maintenance & Operations in 2016. My primary responsibilities included leasing operations, inventory management, property maintenance program management, and market expansion. By 2017, we managed 100+ properties for 70+ clients in 3 student rental markets.
→ Business & Design Intern
(Apr 2014 - Sep 2015)
Skills
Project & Program Management · AI/ML Data Operations · Workflow Automation · Risk & Compliance Management · Security & Privacy Standards (SOC 2, ISO 27001, GDPR) · Regulatory & Audit Readiness · Global Workforce Operations · Financial Planning & Analysis (FP&A) · Budgeting & Forecasting · Sales & Revenue Operations · CRM & Marketing Automation · Process Optimization & Systems Design · Business Intelligence & Reporting · Vendor & Contract Management · Fundraising & Cap Table Management · Board & Investor Reporting · Equity & Compensation Planning · HR & Benefits Administration · Talent Systems & Performance Management · Employment Policy & Compliance · Web & Platform Development
Platforms
